FAQs

How do we determine our price quotes?

We schedule an in person walkthrough, a video call, or by texting photos/ videos of your space to 630-698-4887 for a quote. There is $80 travel fee for a travel fee for an in person walkthrough which would go towards your cleaning services. Regardless of the method you choose, payment must be made upfront before we start our services. This helps us ensure a smooth and efficient cleaning process for you.

Commercial Cleaning Pricing

For pricing commercial cleaning, we base our rates on the square footage of the space that needs to be cleaned. This allows us to provide you with a fair and accurate quote based on the size of your facility and the specific cleaning requirements.

To secure your booking for commercial cleaning services with a payment schedule of weekly, bi-weekly, or monthly, an upfront security deposit will be required. This deposit helps us secure your cleaning appointments and ensures that we can allocate the necessary resources to provide you with exceptional service.

If you have a commercial space that needs cleaning, please provide us with the square footage so we can provide you with a customized quote and discuss the deposit requirements. We look forward to working with you to keep your commercial space clean and inviting!

Cancellation Policy

We understand that life happens. To help prevent any last-minute cancellations, you will receive reminder emails and text notifications prior to your appointment.

To cancel or reschedule your cleaning appointment, we require a minimum of 48 hours’ notice. This allows us to adjust our schedule and accommodate other clients. Any same-day cancellations will be charged 50% of the cleaning fee estimate.

We appreciate your understanding and cooperation. If you need to cancel or reschedule your appointment, please contact us as soon as possible.

If you have any questions or need further assistance, please don’t hesitate to contact us.

What should I do to prepare my home before the cleaning service?

Clear off any items from countertops, tables, and other surfaces to allow for thorough cleaning. Pick up any toys, clothing, or other items from the floor to ensure our cleaners can access all areas. If you have pets, please secure them in a safe area or crate during the cleaning service. Ensure that our cleaners have access to all areas of your home that require cleaning. If you have any specific instructions or areas to avoid, please let us know in advance.

How long will it take to clean?

The duration of the cleaning depends on several factors, including the size of your space, the specific cleaning tasks required, and any additional services you request.

For residential cleaning, a standard cleaning typically takes 2 to 4 hours, but this can vary based on the size and condition of your home. For commercial cleaning, the duration can vary significantly depending on the size and layout of your facility.

When you schedule a cleaning with us, we can provide you with a more accurate estimate of the time needed based on your specific cleaning needs. We strive to complete our cleaning services efficiently while maintaining our high standards of quality.

Booking a cleaning with us is simple! Here’s how you can get started: Contact Us: Reach out to us via phone at 630-698-4887 or email at aj@affordablecleaningservicellc.com to inquire about our availability and discuss your cleaning needs.

We look forward to hearing from you and helping you achieve a cleaner, more comfortable space!

How does your payment process works?

Upon confirming your booking, we’ll send an invoice to you via email. The invoice will include detailed payment instructions and is due upon receipt. We accept payment through various methods, including credit/debit cards, bank transfers, or other electronic payment methods. If you have any questions or need further assistance regarding payment, please don’t hesitate to contact us. We’re here to make the payment process as seamless as possible for you!

Damage Policy

We take great care in cleaning your space, but accidents can happen. If something is broken or damaged during our cleaning service, our staff are trained to photograph and report it immediately. We will always be transparent and communicate any issues, breakages, or damages to you.

Once the damage is reported, we will contact you to discuss a quick and fair resolution. We always do our best to repair or replace an item that is broken. Each residential cleaner is fully insured, so an insurance claim can be filed when applicable.

Please note that we do not replace or repair items that had existing damage or were improperly installed. If you have any irreplaceable or expensive items, we recommend putting them away in a safe spot before our cleaning service.

We value your trust in us and strive to provide excellent service while respecting your space and belongings. If you have any questions or concerns about our damage policy, please don’t hesitate to contact us.

Do your house cleaners accept tips?

Yes, our house cleaners are allowed to accept tips. Tipping is entirely optional and at your discretion. If you feel that our cleaners have done an exceptional job and would like to show your appreciation, you are welcome to tip them.

How often to you provide cleaning services?

We can provide cleaning services as often as you need! Whether you need a one-time deep cleaning, weekly, bi-weekly, or monthly cleaning, we can accommodate your schedule and cleaning needs. Just let us know your preferences, and we’ll work with you to create a cleaning schedule that fits your needs. For our commercial clients, we offer flexibility in scheduling our cleaning services. Whether you prefer cleaning during the workday or after hours, we can accommodate your needs. Just let us know your preferred timing, and we’ll ensure that your workspace is clean and fresh whenever you need it.

Do I need to be home for the cleaning?

You do not need to be home for the cleaning. Many of our clients prefer to provide us with a key or code to access their home or business. If you choose not to be present during the cleaning, we can discuss arrangements for key pick-up and drop-off or other secure methods of entry. Rest assured that our cleaners are professional and trustworthy, and your security and privacy are our top priorities.

What cleaning products will be used?

We use standard cleaning products for our cleaning services. If you have specific cleaning products that you prefer us to use, please let us know at least 48 hours in advance of your cleaning appointment. We want to ensure that we meet your preferences and provide you with the best cleaning experience possible.

Can I provide my own cleaning products?

Yes, you are welcome to provide your own cleaning products if you prefer. If you choose to provide your own cleaning products, please let us know in advance so we can adjust our supplies accordingly. We want to ensure that we meet your preferences and provide you with a cleaning experience that meets your expectations.

Can pets be left in the home?

Absolutely! To ensure a thorough cleaning and the safety of both your pet and our cleaners, we ask that you put your pet in a crate or in a safe and secured location while the cleaning is taking place. This helps prevent any accidents or disruptions during the cleaning process. Thank you for understanding, and we look forward to providing you with a clean and comfortable space!

Are you insured?

Yes, we are fully insured. This means that you can have peace of mind knowing that you are protected in the unlikely event of any accidents or damages that may occur during our cleaning services.

Do you change linens and do laundry?

Yes, we can change linens and do laundry as part of our cleaning services. If you would like us to change linens or do laundry, please let us know in advance so we can allocate the necessary time and resources for these tasks. Additional charges may apply for laundry services, so we will provide you with a quote based on your specific needs.

Do you do dishes with a house clean?

Yes, we can include dishwashing as part of our house cleaning service. If you would like us to do dishes, please let us know in advance so we can allocate the necessary time and resources for this task. Additional charges may apply for dishwashing, so we will provide you with a quote based on your specific needs.

What is your pricing structure?

We charge for our cleaning services by the job, not by the hour. Prior to your cleaning appointment, we will email you a checklist of cleaning tasks that need to be done. We also request the square footage of your house or apartment, if available, to provide an accurate quote.

If you don’t have the square footage information, don’t worry! We can assess the areas that need cleaning and provide you with a quote based on the information provided. Our goal is to ensure transparency and provide you with a fair and competitive price for our services.

If you’re not satisfied with the cleanliness of your space after our cleaning service, please let us know as soon as possible. We strive to provide exceptional service and want to ensure that you are happy with the results.

Here’s how we handle situations where you’re not satisfied with the clean

Contact Us

Please contact us within 24 hours of the cleaning service and let us know your concerns. You can reach us via phone, email, or text message.

Re-Cleaning

We will schedule a re-cleaning of the areas in question at no additional cost to you. Your satisfaction is our priority, and we want to make sure we meet your expectations.

Feedback

Your feedback is valuable to us. We will use your feedback to improve our services and ensure that we deliver the quality of cleaning you expect.

We value your business and want to ensure that you are completely satisfied with our services. If you have any questions or concerns, please don’t hesitate to contact us.

FAQs

If you’re not satisfied with the cleanliness of your space after our cleaning service, please let us know as soon as possible. We strive to provide exceptional service and want to ensure that you are happy with the results.

Contact Us

Re-Cleaning

Feedback

We value your business and want to ensure that you are completely satisfied with our services. If you have any questions or concerns, please don’t hesitate to contact us.

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